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FAQ

  • How can I get a wallet?
    • We will launch the wallet through an Indiegogo campaign by the end of September.
  • What does the pack contain?
    • In the Mstates pack you will find:
      • The wallet
      • A wireless charger
      • Warranty
      • Wallet manual
  • Do you ship worldwide?
    • Currently, we are only shipping in the EU and the US, but we are working on a deal to ship anywhere in the world.
  • What kind of leather do you use?
    • We use only the highest quality leather. Our suppliers are based in Italy and each batch we receive is reviewed before being transformed into wallets.
  • Will I get a warranty?
    • Of course! We offer a 5-year warranty on the leather. If taken care of properly, the wallet could last you for more than 10 years.
    • The electronics are a bit more sensitive to the environment so the lifetime will depend on how you take care of it. Nevertheless, together with our partners Woolet, we offer a 6-month warranty.

Wallet

  • How many cards can I put in the wallet?
    • You can fit 6 embossed cards in the card-holder mechanism.
  • Some of my cards fall out. Why?
    • Some card makers do not respect the industry standard and make their cards thinner. Due to this, the friction mechanism won’t hold them correctly. As a workaround, you can try adding an extra card to make them fit snug.
  • What are the wallet dimensions?
  • What are the available colors?
    • At launch time, you will be able to choose between 3 colors: Walnut Brown, Royal Blue, Gunmetal Grey
  • What is the difference between the models?
    • The Mstates Business has all the features (card-holder, money pouch, tracking chip and programmable RFID tag), while the Slim version has the card-holder and programmable RFID tag.
  • Can I put coins it in?
    • Technically you can, but we do not recommend it. Our wallets are designed for simplicity and efficiency. Adding coins could damage the leather (because people tend to put the wallets in their back pocket) or the electronics.

Tracking

  • How do I track my wallet?
    • You connect your wallet to your smartphone via the application. From here on you will receive push notifications or alarms on your phone.
  • What is the battery duration?
    • The battery should last you around a week.
  • How do I charge the battery?
    • You can charge it via the wireless charger that we will provide in the package.
  • How do I get the application?
    • On the Play Store for Android, and App Store on iOS.                                             
  • How do I pair my wallet with my phone?
    • Just follow the instructions in the applications. It’s very simple
  • I get too many notifications. How do I fix it?
    • All GPS trackers have problems indoors. If you stay for long periods of time indoors, for example at home or at the office, turn on the Quiet Zone feature.